Business Services

• Manage the delivery and the team across all functions of the ePMO for hummingbird clients
• Where required, support the Managed Services Director in providing pioneering subject matter expertise to Pre-Sales and Sales. Work with the delivery and account teams to advise on the best possible solution, challenging current practice to drive innovation in everything we do
• Proactively manages and leads the delivery of Customer-focused ePMO utilising Hummingbirds Project Portfolio Platform, showing agility, flexibility and a capability to be creative in solutions, whilst aligning to the Hummingbird line of business products and services
• Act as the lead consultant and delivery subject matter expert in both a pre-sales context and on delivery engagements. Execute projects according to the agreed work plan under the direction of the delivery manager, and where necessary, direct delivery consultants in their delivery tasks and ensure quality outcomes for our customers as a result
• Provide project status information to the delivery managers or project managers, including risk identification, task delay and task completion estimates. Validate with the project or delivery manager that the completion expectations have been met
• Proactively alert Project teams of potential problems based upon your strong working knowledge of software and hardware compatibility within the customer’s environment
• Responsible for creating comprehensive documentation around the ePMO delivery and project delivery
• Identify, analyse and manage risks within consultancy engagements, projects, assisting to make strategic decisions on what will be the most effective use of resources to drive increased profitability
• Participate in strategic project review sessions to share materials or lessons learned with the wider hummingbird team. The PPM plays a critical role in the knowledge feedback loop within refining existing solutions and the creation of new service offerings
• Develop skills and work with the Managed Services Director to attend prescribed/requested training, demonstrating accountability for keeping own performance on track and a commitment to personal learning and development
• Provide guidance to client teams or third-party partners to collaborate and implement the technical solution, build mutual support and develop an understanding with colleagues across functions
• Provide subject matter expertise to troubleshoot implementation and operational issues, tailoring information and insights for different stakeholders
• Seek advice and escalate to management for assistance and or relevant support as required during critical customer situations by adhering to documented escalation procedures
• Prepares, maintains, and submits activity/progress reports and time recording/management reports in accordance with Hummingbirds’ procedures
• Assist in or be responsible for the creation of knowledge management articles and perform all knowledge management tasks in accordance with defined processes, procedures and personal KPIs 

Financial Responsibilities

• Manage the financial delivery of the Hummingbird service
• Prepare financial insights for clients reporting – across a wide range of client structures and differing complexity standards
• Ensure that financial statements prepared are completed and signed off within client, statutory or regulatory deadlines
• Attend client meetings in respect of accounting matters as required
• Review annual and periodic accounts prepared for Managed services
• Review and support the Preparation of bill analysis at the end of each engagement
• Comply with all office financial procedures, checklists, and templates
• Analyze financial information to recommend or develop efficient use of resources and procedures, provide strategic recommendations, and determine solutions to business and financial problems

People leadership and capability development 

• Develop a high performing team that can build trust with the business, deliver high-quality services, and effectively navigate through a changing environment
• Supporting consultants and senior consultants within the business
• Develop a customer-centric, progressive and game-changing culture

Qualifications

• Certified consultant or project equivalent accredited in specialist area. (e.g., Prince, PMI, PMP)
• At least 5 years of Project/PMO-related experience
• Tertiary qualifications at degree level or in a relevant discipline or equivalent relevant experience
• Proven business acumen and planning skills in project management, program administration, and reporting

Experience

• 5+ years experience within the Project Management Industry
• Experience with managing projects, PMO / ePMO services
• Experience in developing PMO methodologies, processes, procedures and formulating roadmaps
• 5 years experience delivering business solutions into production within organisations

Knowledge of:

• Knowledge of PMO management, PPM solutions and portfolio management
• Knowledge and experience of PPM solutions
• Working knowledge of Microsoft Office

Personal Style

• Emotionally astute. Warm, sincere, collaborative, and helpful
• Professional, commercially adept, confident
• Adaptive, resilient
• Attention to detail, organised
• Strong personal leadership, initiative, and motivation
• Strong integrity, confidentiality, and work ethic
• A willingness to take the lead on projects and programs with new technologies and disseminate knowledge and feedback to the wider team

Competencies

• Demonstrating leadership versatility – lead by example, motivate and inspire others, able to interact successfully with customers, vendors, and employees at all levels in the organisation
• Proactive delivery – striving to exceed expectations, demonstrating accountability for keeping own performance on track
• Conflict management – able to remain calm under pressure and able to diffuse difficult situations by effectively managing customer expectations
• Persuasive influencing – tailoring information, insights, and arguments for different stakeholders
• Critical thinking – able to define problems, collect data, establish facts, and draw valid conclusions
• Communication and presentation skills – strong ability to present and translate very complex storage solutions or strategies into simple to understand clear concepts and objectives for project execution
• Teamwork – building mutual support and understanding with colleagues across functions
• Setting the direction – providing a clear sense of direction by aligning goals, objectives, and priorities to business strategies
• Driving continuous improvements – challenging current practice to drive innovation in everything they do
• Owning your development – demonstrating a commitment to personal learning and development

Measures

• Subject matter expertise and rating on the various skill areas within Managed Services
• Engagement and feedback from Managed Services Director, clients, and sales personnel
• Billable and utilization percentage as a function of time-reporting
• Stakeholder management skills: Clearly and effectively communicates with Customers and ensures that Custom­ers understand and have visibility to activities and deliverables as required demonstrating company values in all customer interactions
• Experience with/Exposure to working in high-risk, complex and secure environments and with challenging customers
• Experience with high-profile accounts and contribute to shaping Managed Service delivery within those customers
• Flexibility: a willingness to do whatever it takes for the greater good in the delivery of the engagement
• Communication: ability to communicate effectively and professionally with all functions of Hummingbird and customers
• Actively supports and participates in a culture of knowledge sharing

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones. While performing the duties of this job, the employee is regularly required to talk or hear